General information of the website
In accordance with the duty to provide information in article 10 of Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce, the following information is provided below: The owner of www.bsmsa.cat is BARCELONA DE SERVEIS MUNICIPALS, SA (hereinafter BSM), domiciled at Carrer de Calàbria, 66 - 08015 Barcelona, registered in the Mercantile Registry of Barcelona with the number: 6165/03 Volume: 35452 Folio: 28 Sheet B 108458 Registration 87. CIF: A08765919. Contact email: bsmsa[at]bsmsa[dot] cat. Contact telephone: 93 887 50 34
BSM complies with current regulations on data protection and ensures the correct use and processing of personal data. Each personal data collection form informs you of the purpose of processing the requested data. At any time, the user may exercise their rights of access, rectification, deletion, opposition, portability and limitation by communication to the following email address: protecciodades[at]bsmsa[dot]cat
Responsible for treatment
The person responsible for processing the data of the interested party is Barcelona de Serveis Municipals, SA (BSM.SA), with CIF number A08765919. The contact details of BSM are as follows:
- Postal address: Carrer Calàbria, 66, 08015, Barcelona
- Telephone: 93 887 50 34
- Email: proteccionados[at]bsmsa[dot]cat The companies of the BSM Group may also be responsible for the processing of the data of the interested party:
Tibidabo Amusement Park, SAU (PATSA), with CIF number A58819095. The contact details of PATSA are as follows:
- Postal address: Plaça del Tibidabo, 3-4, 08035, Barcelona
- Telephone: 93 211 79 42
- Email: protecciodades_patsa[at]bsmsa[dot]cat
Cementiris de Barcelona, SA - CBSA, with CIF A64302367. The contact details of CBSA are as follows:
- Postal address: Carrer Mare de Déu de Port, 56-58 08038 Barcelona
- Telephone: 93.4841911
- Email: protecciodades_cbsa [at] bsmsa [dot] cat
The Interested Party is hereby informed that the BSM Group has appointed a Data Protection Officer (DPO) before whom it may disclose any matter relating to the processing of its personal data. The interested party may contact the Data Protection Officer through the following contact details:
- Postal address: Carrer Calàbria, 66, 08015, Barcelona Telephone: 93 887 50 34
- Email: DPO[at]bsmsa[dot]cat
For what purpose do we process personal data?
The personal data of the interested party are processed in order to manage and develop the contracted services. Likewise, the personal data of the Interested Party may be processed for the following additional purposes, provided that they have been consented to by the interested party:
- Sending information and communication of commercial promotions regarding the contracted services and request for participation in opinion polls, for which we can make purchase profiles and analysis of habits based on the information obtained.
- Inclusion of data in a database shared by BSMSA, PATSA and CBSA.
- Sending information and communications in relation to the services, activities and promotions of the BSM Group, for which we can make purchase profiles and analysis of habits based on the information obtained.
How long will we keep the data?
The personal data provided by the Interested Party will be kept for as long as the contract concluded between the Interested Party and the BSM Group is in force, and once it has ended, it will be blocked until the applicable limitation periods have elapsed.
In the event that you have given your consent for the processing of the data, until the interested party requests its deletion, at which time they will be blocked until the applicable limitation periods have elapsed.
Regarding recordings by means of video surveillance cameras, consult a specific section.
What legitimizes us to process the data?
The legal basis for the processing of the personal data of the interested party is the execution of the contract. In this sense, the interested party is obliged to provide the data necessary for its execution. In case of not providing us with this data, it will not be possible to conclude the contract.
With regard to other treatments, the legal basis is the consent of the interested party, prior and unequivocal.
To which recipients can we communicate the data?
The personal data of the Interested Party may be transferred to the following recipients:
- Companies of the BSM Group.
- Public Administrations when so established by an applicable legal provision and Courts and Tribunals.
- Suppliers who provide services to the BSM Group related to the management of the formalized contract and who have the status of data controllers. In any case, the third parties with whom certain personal data of the interested party are shared must have previously accredited the adoption of appropriate measures for the correct protection of the data.
What are the rights of stakeholders in relation to the data they provide us?
Anyone has the right to obtain confirmation as to whether we are processing personal data concerning them. Interested parties have the right to access their personal data, as well as to request the rectification of inaccurate data or, where appropriate, to request its deletion when, among other reasons, the data is no longer available. necessary for the purposes for which they were collected.
In certain cases, the interested party will have the right to request the limitation of the processing of their data, in which case we will only keep them for the exercise or defense of claims.
In certain circumstances and for reasons related to their particular situation, the interested parties may object to the processing of their data. In this case, the entities of the BSM Group before which this right is exercised will stop processing the data, except for compelling legitimate reasons or the exercise or defense of possible claims.
In any of the above cases, the corresponding entity of the BSM Group will communicate any rectification or deletion of personal data, as well as any limitation of processing made, to each of the recipients to whom the personal data has been communicated, unless it is or requires a disproportionate effort. If so requested by the interested party, the entity of the BSM Group in question will inform him of the said recipients.
Likewise, the interested party will have the right to receive the personal data that concern him and that he has provided to BSM, in a structured format, of common use and mechanical reading, and to transmit them to another person in charge when the treatment is based on consent or in a contract, and is effected by automated means.
The interested party shall have the right to object at any time, for reasons related to their particular situation, to the fact that personal data concerning them are subject to processing based on the public or legitimate interest by the BSM Group or a third party. , including the elaboration of profiles, in order for BSM or another entity of the BSM Group to stop processing personal data, unless these can prove compelling legitimate reasons for the processing that prevail over the interests, rights and freedoms of the interested party. , or for the formulation, exercise or defense of claims.
Likewise, the interested party will have the right not to be the subject of a decision based solely on automated processing, including profiling, which will produce legal effects or significantly affect him, unless this decision is necessary for the conclusion or execution of a contract with BSM or another entity of the BSM Group and is authorized by current European or state law or is based on the explicit consent of the Interested Party.
The aforementioned rights of access, rectification, deletion, opposition, portability and limitation, as well as not being subject to automated individual decisions, may be exercised through the following e-mail address: protecciodades[at]bsmsa[dot]cat
Finally, the interested party will have the right to file a complaint with the Data Protection Authorities.
How do we get the data?
The personal data that we process in the different entities of the BSM Group come from the interested party himself and from Barcelona City Council.
The categories of data covered are as follows:
- Identification data
- Postal or electronic addresses
- Economic data
- Commercial information
For the purposes described above BSM does not process specially protected data.
Recording phone calls
BSM.SA will handle the recording of telephone calls using the call recording system in accordance with the following information:
PURPOSE: To manage the data for the provision of the services that BSM.SA provides to its users. As well as information, answering queries, monitoring the services provided, and everything related to the fulfillment of the purposes and functions of the Company.
LEGITIMATION: The legal basis for the processing of telephone recordings is to comply with the obligations and functions established by BSM.SA and to provide legal certainty.
At the moment when the interlocutor maintains a telephone conversation with any of the people who answer from BSM.SA, it is understood that he consents to the recording and is given to be informed of everything that the Law requires in the field of Protection of personal information. The consent of the interested party is in any case legitimate for the Company to process their personal data.
In any case, the recording of the call will be reported, and you may not consent and end the call.
BSM.SA will process the images captured using the camera and video camera systems (in real-time recording and viewing modes) in accordance with the following information:
PURPOSE: To preserve the security and protection of people and property as well as to preserve the security and operation of the equipment and facilities of the entity.
LEGITIMATION: The legal basis for the processing of images through camera or video camera systems in the institution's facilities is:
Fulfilling a public interest mission to ensure the safety of people, property and facilities.
The legitimate interest consisting in the need for BSM.SA responsible for the treatment, to establish supervision measures for the verification of the fulfillment by the workers of their labor obligations.
ADDRESSEES: The images may be transferred to the State Security Forces and Bodies, as well as to the Courts and Tribunals in compliance with a legal obligation applicable to BSM.SA as the controller.
STORAGE: Images captured using the video surveillance camera system will be retained for a maximum period of one month from capture. After the same, they will be deleted, except when they must be kept to prove the commission of acts that threaten the integrity of people, property or facilities.
In cases where the camera system used is real-time viewing, the images will not be preserved as long as no images are recorded or stored.
RIGHTS: In accordance with current data protection regulations, the rights of access, deletion and limitation of processing may be exercised at any time, through the following email address: protecciodades[at]bsmsa[dot]cat